TERMS & CONDITIONS 

These Terms & Conditions apply to the use of Getters Fitness facilities at 91 Westminster Bridge Road, London SE1 7HR.

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Getters Fitness provides bookable fitness studios and treatment spaces for personal trainers, therapists and individuals who wish to train independently.

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By creating an account, purchasing a session or membership, or entering our facilities, you agree to these Terms & Conditions and our applicable booking policies.

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Specific membership or package conditions displayed at checkout also apply. Where these contain additional rules, they form part of your booking agreement.

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1. Membership & Facility Access

 

Getters Fitness operates as a self-service, bookable fitness facility.

Customers may access the facilities through one of the following arrangements:

• Personal Trainers: Studio hire to train their own clients.

• Independent Gym Users: Studio access for personal exercise.

• Therapists: Treatment-room hire for approved professional services.

 

All customers must register using accurate information and complete any required onboarding before their first booking.

 

Access is limited to the specific studio, date and time booked. Customers may not enter outside their confirmed booking period without authorisation.

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Getters Fitness reserves the right to refuse or restrict access where reasonably necessary for safety, security or compliance with these Terms.

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2. Studios & Shared Access

 

Getters Fitness contains three separate studios.

 

Studio 1: Available for personal training and independent exercise.

 

Studio 2: Available for personal training and independent exercise, including eligible monthly memberships.

 

Treatment facilities: Available to approved therapists for professional treatments.

 

All three studios share one main entrance, which opens directly into Studio 1.

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Customers accessing Studios 2 and 3 must pass through Studio 1. Users of Studio 1 acknowledge and accept that other authorised customers may pass through during their booking.

 

Shared access routes must remain unobstructed.

 

A studio booking provides use of the designated space but does not grant exclusive access to the entire facility or shared entrance.

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3. Bookings & Session Duration

 

All studio bookings must be made and confirmed through the designated Getters Fitness booking system.

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Bookings are subject to availability.

 

Standard training sessions in Studios 1 and 2 are limited to a maximum of 60 minutes, including preparation, exercise, cleaning and departure.

 

Customers must arrive and leave within their allocated time. Late arrival does not extend a booking.

 

Users must return equipment to its designated location and leave the studio ready for the next booking.

 

Unauthorised additional use may result in reasonable charges or restrictions on future bookings.

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4. Pricing & Payment

 

The following rates apply to Studios 1 and 2:

 

Single Session - £15

 

One 60-minute session in Studio 1 or Studio 2, subject to availability. Payment is required in advance.

 

Dedicated Access - £200

 

Available to approved personal trainers only. Includes 10 dedicated 60-minute studio slots during a one-month period.

 

Confirmed slots are reserved in advance, allowing trainers to maintain a consistent client schedule.

 

Unlimited Solo Membership - £98.99/month

 

Provides independent training access to Studio 2, subject to fair-use restrictions of one 60-minute session per calendar day.

 

Treatment Room Hire

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Single treatment-room bookings cost £25. Additional treatment packages and reserved-access plans are charged at the rates displayed during purchase.

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All prices and any applicable taxes or additional charges will be displayed before payment.

 

Payments must be made using an accepted payment method. Customers are responsible for keeping their billing information accurate.

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5. Membership Renewals & Validity

 

Monthly memberships and recurring Reserved or Dedicated Access packages automatically renew unless cancelled.

 

Payment is collected in advance for each monthly billing period using the customer's nominated payment method.

 

All monthly session packages are valid for one month from purchase or renewal.

 

Unused sessions expire at the end of the applicable period and do not automatically roll over, subject to statutory rights and any agreed extensions.

 

One-off bookings do not automatically renew.

 

Customers will be informed of the renewal price, frequency and cancellation arrangements before purchasing a recurring plan.

 

Getters Fitness will provide required renewal information and notifications in accordance with applicable law.

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6. Unlimited Solo Membership — Fair Use

 

The Unlimited Solo Membership is available for Studio 2 only.

 

Members may:

• Book a maximum of one session per calendar day.

• Use the studio for up to 60 minutes per booking.

• Access available time slots through the booking system.

• Train independently without additional per-session charges.

 

The following restrictions apply:

• Membership is for one named individual only.

• Personal training clients and commercial coaching are prohibited.

• Membership cannot be shared, transferred or resold.

• Unused daily sessions cannot be accumulated.

• All bookings remain subject to availability.

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Unlimited membership does not guarantee access at a particular time.

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Getters Fitness may apply reasonable advance-booking limits and proportionate restrictions to prevent repeated no-shows or misuse, provided these are clearly communicated.

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7. Cancellation & Rescheduling

 

Individual Bookings

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Customers should provide at least 48 hours' notice when requesting cancellation or rescheduling.

 

Changes depend on available booking slots.

 

Late cancellations and no-shows may result in the loss of a session credit or a reasonable cancellation charge, taking account of losses incurred and whether the space can be rebooked.

 

Monthly Memberships

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Customers may cancel future automatic renewals through their online account, where available, or by emailing info@gettersfitness.com before the next renewal payment.

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Cancellation prevents future renewals. Access ordinarily continues until the end of the paid period.

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Dedicated & Reserved Sessions

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Changes to confirmed reserved times require advance notice and are subject to availability. Once a reserved slot is released, its original availability cannot be guaranteed.

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Nothing in this section overrides statutory cancellation or refund rights.

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8. Refunds & Service Interruptions

 

Refund requests are considered according to the type of booking, services already supplied, reasonable unavoidable losses and applicable legal rights.

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If Getters Fitness cannot provide a confirmed session, we will offer a suitable alternative, replacement credit or refund for the affected booking.

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Where a substantial facility closure or service change prevents a customer from receiving an agreed service, an appropriate refund or other remedy will be provided.

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Customers retain any applicable statutory cooling-off, cancellation and consumer rights.

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Getters Fitness does not apply blanket non-refundable conditions where doing so would be unlawful or unfair.

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9. Personal Trainers & Professional Use

 

Personal trainers using Getters Fitness operate independently and are not employees or representatives of Getters Fitness unless separately agreed in writing.

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Personal trainers must:

• Hold suitable professional qualifications.

• Maintain appropriate public liability and professional insurance.

• Supervise their clients throughout training.

• Conduct appropriate health screening and obtain client consent.

• Use equipment safely and responsibly.

• Ensure clients comply with facility rules.

• Remain within their booked session times.

 

Trainers are responsible for the professional services they provide.

 

Getters Fitness provides the training facility and does not automatically accept responsibility for services delivered independently by external trainers.

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Trainers may not transfer, resell or sublet studio bookings without written permission.

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10. Therapists & Treatment Room Use

 

Therapists operate as independent practitioners and are responsible for their own professional services.

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Therapists must:

• Hold appropriate qualifications and any required registrations.

• Maintain suitable professional insurance.

• Obtain necessary client consent.

• Follow applicable hygiene and infection-control procedures.

• Protect confidential client information.

• Dispose of treatment materials safely.

• Ensure treatment activities are approved for the space.

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Treatment rooms must be left clean and prepared for the next booking.

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Getters Fitness does not provide or supervise independent therapeutic treatments.

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11. Health, Safety & Equipment

 

All customers use the facilities responsibly and must exercise within their abilities.

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Customers must:

• Follow displayed safety instructions.

• Use equipment only for its intended purpose.

• Report faulty or damaged equipment immediately.

• Avoid exercising when medically unsafe.

• Inform their trainer or practitioner of relevant health concerns.

• Keep shared access routes clear.

• Stop any activity that creates an unreasonable safety risk.

 

Customers should seek medical advice before exercising if they are uncertain whether it is suitable for them.

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Getters Fitness may restrict access or stop activities where reasonably necessary to protect users and the facility.

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12. Conduct & Facility Rules

 

All users must behave respectfully towards other customers, staff and visitors.

 

The following are prohibited without express permission:

• Unauthorised guests or additional users.

• Sharing access credentials.

• Subletting or transferring bookings.

• Commercial activities outside an approved booking.

• Deliberate damage or misuse of equipment.

• Harassment, threatening behaviour or discrimination.

• Obstructing shared entrances or access routes.

 

Customers must leave equipment and facilities clean and tidy.

 

Getters Fitness may suspend or terminate access for serious or repeated breaches, subject to applicable law and proportionate procedures.

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13. Damage, Personal Belongings & Liability

 

Customers must take reasonable care of equipment, fixtures and facilities.

 

Getters Fitness may seek reasonable compensation for damage caused by deliberate misuse, negligence or breach of these Terms.

 

Customers are encouraged to keep personal belongings secure.

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Exercise and physical treatments involve inherent risks.

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Getters Fitness is responsible for meeting its legal obligations in relation to the safety and condition of its premises and equipment.

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Nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.

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Nothing affects rights under the Consumer Rights Act 2015 or other applicable legislation.

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14. Photography, CCTV & Personal Data

 

Getters Fitness may operate CCTV for legitimate security and safety purposes, subject to applicable data protection requirements.

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Photographs or videos featuring identifiable customers will not be used for promotional purposes without an appropriate lawful basis and any required permission.

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Customer information is handled in accordance with applicable UK data protection law.

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Further information is available in our Privacy Policy: gettersfitness.com/privacy-policy

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15. Existing Coaching Members

 

Getters Fitness is transitioning away from its APEX and ENGINE coached training programmes, with closure currently planned for December 2026.

 

Existing coaching members remain subject to their agreed coaching membership arrangements during the transition.

 

Any closure affecting their agreed services, payments or remaining sessions will be communicated separately, with appropriate remedies provided where required.

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New facility-hire customers do not receive APEX or ENGINE coaching as part of their studio access unless expressly agreed.

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16. Changes to Terms & Services

 

Getters Fitness may reasonably update its policies, prices, operating arrangements or facilities.

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Customers will receive appropriate advance notice of material changes affecting an active membership or recurring agreement.

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Price changes to recurring memberships will not be applied retrospectively to payments already made.

 

Where a material change significantly disadvantages a customer, applicable cancellation and refund rights will be respected.

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17. Governing Law & Contact

 

These Terms are governed by the laws of England and Wales.

 

Disputes will be subject to the jurisdiction of the courts of England and Wales, without removing any mandatory rights available to consumers.

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Getters Fitness LTD

91 Westminster Bridge Road
London SE1 7HR

Email: info@gettersfitness.com

Telephone: 020 4620 6674

Website: www.gettersfitness.com

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By purchasing a booking, package or membership, you acknowledge that you have read and agreed to these Terms & Conditions and any applicable plan-specific conditions.